Unified Communications

Unify all your voice, video, data and mobile applications

Business today relies on effective, timely and efficient communications. That means coworkers, contractors, consultants and partners need to be able to connect in the way that is best for them. Landlines and voice mail are a thing of the past because to stay ahead in this world every communication must be tailored to the situation for the individuals who need to communicate.

Business is both fast-paced and demanding. There’s no time for information to sit on the sidelines waiting for people to get a message. It’s imperative you have the ability to share mission-critical information immediately and seamlessly. We are partners of many Unified Communication vendors (Cisco, Avaya, Elastix…) to allow you to streamline your business process by integrating effective communication and collaboration solutions including messaging; voice, video and web conferencing; mobile applications and social software. And when it all works together it’s magic. People get the information they need, when they need it regardless of whether they’re in the office or on the road.

Customer communication is even more critical. If your customers don’t get the answers and information they need when they need them, they’re as good as gone. On top of that you may need to communicate with them in any number of ways. Voice and email are just the start. Many customers use social software and other applications so you have to be flexible and accommodating to satisfy them. Through the implementation of our UC solutions including tele-presence tools, you can increase customer satisfaction through face-to-face and other forms of communications.

At Epicentre Group, we understand the value of a converged IP network infrastructure that gives users more effective communication options and productivity-enhancing applications, while reducing the high maintenance costs of managing separate voice and data infrastructures. We’ve worked with businesses large and small, in a number of different categories to design, develop and implement Unified Communications systems. With our extensive experience in IP convergence, we are uniquely qualified to team with the IT professionals in your organization to create an effective, scalable, and visionary technology solution.


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